Category: S – IT Staff Augmentation And Offshore

Case Study: Customer Loyalty Software Product Widget for UK eConsulting, Market Research Firm

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November 7, 2016

Elegant MicroWeb worked with a UK eConsulting, Market Research business to design a web-based widget to measure customer satisfaction and increase customer loyalty. Customers were asked just one question and the responses were analyzed to enhance and improve products and services offered by the organization over the period. In order to meet business objectives the widget had to be easy to configure, and easy to promote and use to obtain maximum responses. Personalized emails were sent, with a unique URL so the users could respond without the need to register. Feedback request could be offered via various web channels.

Elegant MicroWeb analyzed requirements, and designed and built a widget to allow customer managers to create just one question – loyalty question. Once a question is created, customer manager (administrator) can select respondents, design personalized email and rating scale for participant response. Response tracking processes allowed the business to follow-up non respondents and track responses. App also included response analysis and categorization to measure customer loyalty index over the period of time.

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Case Study: Web-Based Community Software Product for UK Idea Management Business

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November 3, 2016

A U.K. internet community, market research and consultation, eDemocracy solution provider selected Elegant MicroWeb to design a web-based software product that would enable users to create employee, stakeholder, customer and citizen communities and encourage collaboration, feedback and the structuring of ideas and innovation processes. The solution would support open communities, as well as communities requiring invitation and registration. The objective was to help the business gain deeper insights and deliberative engagement with customers, stakeholders and thought leaders.

The Elegant MicroWeb team designed an integrated suite of Idea Management tools, including user-friendly wizards to support users and allow for idea sharing, brainstorming, ranking and discussion of ideas, and archival capability. User roles include Administration, Registered users, Invited Users and Anonymous Users. Elegant MicroWeb services included requirements and feasibility planning and studies, design, development, customization, deployment and user acceptance testing (UAT).

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Case Study: UK eDemocracy Co. Achieves Dependable Application Security and Standards Compliance

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July 9, 2016

Elegant MicroWeb worked with a leading internet community, consultation and eDemocracy solution provider in the U.K. to help them achieve their application security and compliance objectives. The business wished to ensure compliance with government standards and best practices in application security to protect their data and business from hacking and security threats. Even the slightest security breach would damage the reputation of the business and have financial and legal implications, so it was critical that their solutions and systems were designed to meet or exceed industry and government standards.

A stringent security audit was performed by a 3rd party security expert. The Elegant MicroWeb team provided a stable, high performance application architecture based on Microsoft platforms to ensure web application security and accessibility standards compliance. Services included research, identification and interpretation of the best security practices, mapping of standards to technology platforms, identification, resolution, testing and implementation of all standards and coordination of third party security verification.

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Case Study: Re-Engineered Enterprise Software Development for Software and Services Co.

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April 7, 2016

A software product and services company in the U.S. engaged Elegant MicroWeb to re-engineer an enterprise software application with desktop-based client to upgrade its software product to a cutting-edge architecture for a seamless user experience. Elegant MicroWeb employed agile project management methodology and reporting systems to ensure effective communication between the client in the U.S. and the offshore Elegant MicroWeb team in India.

The client’s Java-based desktop architecture was used by a large number of users in aerospace, defense and other verticals, so it was crucial to ensure a smooth migration and re-engineering effort, and to provide continuous availability and adequate user training. Elegant MicroWeb designed a three tier application architecture for presentation, middle and persistence tiers with interoperability of the persistence tier to accommodate the relational database on Oracle platform. Elegant MicroWeb completed this and other projects, for this client and continues its mutually beneficial relationship with this client providing product development, maintenance and support.

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Case Study: UK-Based Co. Gets Integrated, Personalized Fulfillment Services for Merchants

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March 30, 2016

A UK-based well known logistics fulfillment and redemption business asked Elegant MicroWeb to assist in the development of a high-performance platform for off-the-shelf services to accommodate merchants and create a personalized fulfillment and redemption portal. Elegant MicroWeb created an easy-to-use interface so that merchants could easily and quickly create personalized stores, enable integration of order APIs, payment gateways, ecommerce sites, and provided alert, notification and reporting capabilities for finance, stock, redemption, shipment tracking and more.

The Elegant MicroWeb team designed architecture and developed a logistics fulfillment portal. The portal has four interfaces (administration, supplier, merchant, and agent) and allows for order dispatch, order and shipment tracking. eCommerce plug-ins allow merchants to send order details from ecommerce sites to the system. The solution also includes file import, reporting, email notification or voucher redemption, delivery and tracking and integration of popular payment gateways and shipping systems. With this solution, Elegant MicroWeb ensured swift delivery of quality products and services to merchants and end users.

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Case Study: Liferay Portal Solution for B2B, Wireless Market Research, Intelligence Co in Germany

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March 11, 2016

A business-to-business, wireless market research and intelligence business in Germany selected Elegant MicroWeb to create a community portal so users could find relevant information and businesses could promote markets, products, research, events, conferences, webinars and webcasts. The business wanted to create groups for information providers, professionals, analysts, and the press and media, as well as organizations and industry associations.

Elegant MicroWeb studied the business requirements, and performed feature mapping to evaluate the requirements against the available portal frameworks. The Liferay portal framework was selected and used to define templates and easy-to-navigate layouts. The solution provided appropriate scalability, architecture and security. The Elegant MicroWeb team designed and developed portlets for Category Management, Event and Webinar Management, News Management, Order Processing Management, Messaging Management, User Management and Report Management. The solution also included content submission wizards and premium subscription plans to allow for report, event, whitepaper, presentation and blog uploads.

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Case Study: Re-Engineering and Azure Cloud Migration for Idea Mgt Solution

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February 29, 2016

Elegant MicroWeb helped a UK-based consulting and software company reengineer tools to serve a well-renowned clientele including the Scottish Parliament, Welsh Assembly, Harvard University Law School Global eParliament Project, the UK Department of Trade and Industry and more than forty other local authorities. These consulting and software tools are designed to promote innovation in idea management by providing easy-to-use tools to share new ideas, rank and rate, brainstorm, debate and facilitate communication.

To complete this project, Elegant MicroWeb provided in-depth redesign and reengineering services as well as Cloud migration to Microsoft Azure. Because the business clients were dependent on this platform for ongoing activities, it was crucial to provide a seamless transition of data and application functionality and features. The project also required multilingual support to ensure that the business could manage labels and messages through a resource file using an easy interface for administrators. The Elegant MicroWeb team worked with the business to ensure robust application security, and a worry-free migration and transition and help the business to reduce hosting and management costs.

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Case Study: eDemocracy Consultation, Deliberative and Collaboration Tools

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September 9, 2015

This Elegant MicroWeb client is a leading internet community and eDemocracy Solution provider in the U.K. The client asked Elegant MicroWeb to design a toolset that would support the promotion of dialogue and interaction, collecting feedback, analyzing public views and helping to reach consensus. The toolset included a Consultation Management Tool, a Deliberative Consultation Tool and a Dialogue and Consensus Building Tool.

The Elegant MicroWeb team worked closely with the client team to understand requirements and put in a place a set of tools that would be cost effective and timely. In order to meet the detailed requirements, the solutions had to satisfy accessibility standards and eGovernment technical frameworks and compliance regulations. The project continuum included conceptualization and strategy, architecture and technical framework design, design, development, implementation, product maintenance and support and product upgrades and enhancements.

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Case Study: UK eDemocracy Co. Event Mgt and Networking Solution

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September 3, 2015

A UK-based internet community and eDemocracy solutions provider asked Elegant MicroWeb to design and develop an event management and networking system to allow users to get information on events, register for events and invite others to events. The primary objective for the software solution was to facilitate event management with easy to use systems to manage exhibitors, event calendars and participants, and promote pre-event and post-event dialogue and collaboration.

The Elegant MicroWeb team worked closely with the client from concept through design, development and implementation to design a framework and solution with robust features and functionality. Elegant MicroWeb provided concept and strategy services, architectural and technical framework design, development, and implementation and product maintenance and support, as well as upgrades and enhancements. Features include new event creation, user management, CSV import, extensive reporting, configurable email templates, administration and password generation, and user communication and registration.

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Case Study: US Online Media Agency Gets Liferay Multi-Vendor, Personalized, Online Shopping Tool

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March 8, 2015

This US online media agency selected Elegant MicroWeb to design and develop a portal for online shopping in an environment that offered products from multiple vendors. The objective was to offer customers a highly secured, easy-to-use online shopping cart and eCommerce solution. The solution would allow vendors to create an online store that would satisfy a variety of product categories and types.

Elegant MicroWeb analyzed business requirements and recommended Liferay Portal framework to satisfy business needs. The team developed administrative portlets for category management, product management, configuration management, order management and access rights to satisfy the needs of the business and the vendors who would create online shopping sites. The portal allows for personalization, product catalogs, product specifications, pricing, FAQs, product reviews and other relevant information and would be structured to allow secured access for different types of administration and user update. End users can leverage product catalogs, select items and leverage payment gateways to browse and purchase products.

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