Category: Cloud Computing

Case Study: Real Estate Property Management Web Portal, Supporting Brokers & Customers of Large U.S. Real Estate Service Provider

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September 6, 2017

The client is a large, multi-service real estate business in New York in the United States. For over a quarter of a century, the client has provided services for real estate brokers in New York City. The client wished to employ the services of Elegant MicroWeb to provide software re-engineering, including design, development and User Experience (Ux) design, as well as performance improvement for its existing listings exchange system, and to convert this system to a multi-tenant solution to enable the client to quickly create brokerage company accounts and listings. The system transmits real-time inventory from one firm to another and supports nearly 500 firms, with approximately 10,000 daily listings exchanges.

Elegant MicroWeb re-engineered the client solution to improve responsiveness and create a multi-tenant architecture. This solution pulls various feeds into a central repository to improve performance and scalability and provides numerous new features, e.g., customer sharing, customer profile and activity management, new match auto email, geo based search and more. This re-engineering project resulted in improved productivity and transparency, as well as significant performance improvement and scalability for the solution, thereby increasing user satisfaction and adoption.

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Case Study: Testing Services for US Software Co for Online Ordering System Supporting 600 locations

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April 15, 2017

This U.S. business provides software products and services to Quick Service Restaurants (QSR), serving world renowned restaurant chains. The business selected Elegant MicroWeb to provide testing and release management services to ensure the stability, dependability and security of its online ordering system and other integrated systems. The system is used by QSRs in more than 600 locations across the U.S., with high concurrent usage with options for home delivery and takeout.

The Elegant MicroWeb Quality Assurance (QA) team worked with the business product management and development teams to define QA processes and workflow to meet objectives. The challenge was to adopt an approach that would allow the business to continue using a system with high concurrent usage and ensuring availability and a seamless user experience, while managing multiple upgrades and releases to deliver new features. The testing cycle for each release was continuous, and bugs were tracked and closed in close coordination with the development team. More than two years of engagement with this client has resulted in sustained, trusted service delivery and assured a seamless user experience (Ux) and timely new releases.

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Case Study: UK Online Petition Management for eGovernance

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November 8, 2016

An internet community, market research, consultation and eDemocracy solution provider in the UK engaged Elegant MicroWeb to design and develop a solution to manage online petitions for eGovernance. The business focuses on thought leadership and on gathering feedback and opinion to help government and private organizations make sustainable decisions. The solution allows patrons to weigh in on topics, causes and issues of common interest.

Elegant MicroWeb worked closely with the business team from concept through solution design, development and implementation. The solution includes an administrative interface to manage petitions, accept and reject petitions, publish and email results. The User (client) interface, allows users to create, search and view petitions, sign a petition, open and close petitions and view rejected petitions. The solution was built for Windows operating system, on a .Net framework with a SQL Server back end.

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Case Study: Customer Loyalty Software Product Widget for UK eConsulting, Market Research Firm

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November 7, 2016

Elegant MicroWeb worked with a UK eConsulting, Market Research business to design a web-based widget to measure customer satisfaction and increase customer loyalty. Customers were asked just one question and the responses were analyzed to enhance and improve products and services offered by the organization over the period. In order to meet business objectives the widget had to be easy to configure, and easy to promote and use to obtain maximum responses. Personalized emails were sent, with a unique URL so the users could respond without the need to register. Feedback request could be offered via various web channels.

Elegant MicroWeb analyzed requirements, and designed and built a widget to allow customer managers to create just one question – loyalty question. Once a question is created, customer manager (administrator) can select respondents, design personalized email and rating scale for participant response. Response tracking processes allowed the business to follow-up non respondents and track responses. App also included response analysis and categorization to measure customer loyalty index over the period of time.

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Case Study: Web-Based Community Software Product for UK Idea Management Business

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November 3, 2016

A U.K. internet community, market research and consultation, eDemocracy solution provider selected Elegant MicroWeb to design a web-based software product that would enable users to create employee, stakeholder, customer and citizen communities and encourage collaboration, feedback and the structuring of ideas and innovation processes. The solution would support open communities, as well as communities requiring invitation and registration. The objective was to help the business gain deeper insights and deliberative engagement with customers, stakeholders and thought leaders.

The Elegant MicroWeb team designed an integrated suite of Idea Management tools, including user-friendly wizards to support users and allow for idea sharing, brainstorming, ranking and discussion of ideas, and archival capability. User roles include Administration, Registered users, Invited Users and Anonymous Users. Elegant MicroWeb services included requirements and feasibility planning and studies, design, development, customization, deployment and user acceptance testing (UAT).

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Case Study: UK eDemocracy Co. Achieves Dependable Application Security and Standards Compliance

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July 9, 2016

Elegant MicroWeb worked with a leading internet community, consultation and eDemocracy solution provider in the U.K. to help them achieve their application security and compliance objectives. The business wished to ensure compliance with government standards and best practices in application security to protect their data and business from hacking and security threats. Even the slightest security breach would damage the reputation of the business and have financial and legal implications, so it was critical that their solutions and systems were designed to meet or exceed industry and government standards.

A stringent security audit was performed by a 3rd party security expert. The Elegant MicroWeb team provided a stable, high performance application architecture based on Microsoft platforms to ensure web application security and accessibility standards compliance. Services included research, identification and interpretation of the best security practices, mapping of standards to technology platforms, identification, resolution, testing and implementation of all standards and coordination of third party security verification.

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Case Study: Enterprise Software Company, Elegant MicroWeb Supports U.S. Social Dieting Business with Expert QA and Testing

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March 22, 2016

A U.S. based business promotes the concept of ‘social dieting’ through online games. Games are targeted to users who participate for about four weeks, betting money for a virtual pot and hoping to win through friendly competition. With the help of Elegant MicroWeb quality assurance and testing methodologies, this company created a stable, high-performance mobile app and website with seamless rollout of new features and upgrades. The Elegant MicroWeb team helped this client to best leverage its games and products by ensuring that they could support high-user and high-volume usage periods and upgrade and release products and features without compromising availability of the system or the user experience. For more than two years, Elegant MicroWeb has supported and sustained client services with trusted delivery of services. Its comprehensive QA and test support and planning for future growth and upgrades ensures stability and improves user satisfaction and adoption.

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Case Study: Re-Engineering and Azure Cloud Migration for Idea Mgt Solution

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February 29, 2016

Elegant MicroWeb helped a UK-based consulting and software company reengineer tools to serve a well-renowned clientele including the Scottish Parliament, Welsh Assembly, Harvard University Law School Global eParliament Project, the UK Department of Trade and Industry and more than forty other local authorities. These consulting and software tools are designed to promote innovation in idea management by providing easy-to-use tools to share new ideas, rank and rate, brainstorm, debate and facilitate communication.

To complete this project, Elegant MicroWeb provided in-depth redesign and reengineering services as well as Cloud migration to Microsoft Azure. Because the business clients were dependent on this platform for ongoing activities, it was crucial to provide a seamless transition of data and application functionality and features. The project also required multilingual support to ensure that the business could manage labels and messages through a resource file using an easy interface for administrators. The Elegant MicroWeb team worked with the business to ensure robust application security, and a worry-free migration and transition and help the business to reduce hosting and management costs.

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Case Study: eDemocracy Consultation, Deliberative and Collaboration Tools

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September 9, 2015

This Elegant MicroWeb client is a leading internet community and eDemocracy Solution provider in the U.K. The client asked Elegant MicroWeb to design a toolset that would support the promotion of dialogue and interaction, collecting feedback, analyzing public views and helping to reach consensus. The toolset included a Consultation Management Tool, a Deliberative Consultation Tool and a Dialogue and Consensus Building Tool.

The Elegant MicroWeb team worked closely with the client team to understand requirements and put in a place a set of tools that would be cost effective and timely. In order to meet the detailed requirements, the solutions had to satisfy accessibility standards and eGovernment technical frameworks and compliance regulations. The project continuum included conceptualization and strategy, architecture and technical framework design, design, development, implementation, product maintenance and support and product upgrades and enhancements.

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Case Study: UK eDemocracy Co. Event Mgt and Networking Solution

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September 3, 2015

A UK-based internet community and eDemocracy solutions provider asked Elegant MicroWeb to design and develop an event management and networking system to allow users to get information on events, register for events and invite others to events. The primary objective for the software solution was to facilitate event management with easy to use systems to manage exhibitors, event calendars and participants, and promote pre-event and post-event dialogue and collaboration.

The Elegant MicroWeb team worked closely with the client from concept through design, development and implementation to design a framework and solution with robust features and functionality. Elegant MicroWeb provided concept and strategy services, architectural and technical framework design, development, and implementation and product maintenance and support, as well as upgrades and enhancements. Features include new event creation, user management, CSV import, extensive reporting, configurable email templates, administration and password generation, and user communication and registration.

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