Category: Business Intelligence
If you are attracting followers who do not buy your type of product or service, if your followers are not in the right demographic profile or geographic location, if they are not ready to buy, your business will not achieve conversion. If you have unique visitors who visit your page or site because of incorrect keyword combinations, their visits will not result in conversion. If you have misleading content or unappealing or poorly presented content or you have chosen the wrong demographic or geographic targets for your products or services, it doesn’t matter how many ‘clicks’ you get – you will not get conversions.
Today’s users are more sophisticated and demand more personalized, affordable, integrated BI. The evolution of BI continues and you need to be part of it!
Article Source: http://ow.ly/Bk5Lt
When last we saw Mr. Singh in ( The Story of Mr. Singh – Part One: BPO Project Success Driven by Business Intelligence), he had been transformed from an overwhelmed team leader to a hero. With the help of his friend, Raghav (an IT pro who worked in the same building) and a sophisticated, intuitive business intelligence solution, Mr. Singh helped his company to sign a lucrative contract with a client and managed to get himself a promotion in the bargain. Today, Mr. Singh uses a mobile, affordable, practical Business Intelligence solution to manage and monitor all of the data from his projects, his budget, his team resources and more!
The coffee urn was nearly empty and the team was still knee-deep in problems. Mr. Singh was trying to export data from his CRM solution and other systems into an excel spreadsheet to create a report that would offer analytical insight into the performance of his team and its members. Mr. Singh was the leader of the largest team working on an all-important business process outsourcing (BPO) project, and he was in desperate need of concise, clear information. The reports he needed would, in all likelihood, determine the success of the project (and whether he got the promotion he wanted) and dictate whether his team, and the organization for whom they worked, would be granted another project by the same, lucrative, client.
Mr. Singh’s team had performed admirably on their first BPO outing for this client but in order to seal the deal and get the repeat business, they had to illustrate that the team met the project deadlines and worked within the budget. The team had to produce a report that illustrated that the project outcomes were delivered within the quality standards guaranteed by the Service Level Agreement (SLA). In addition, Mr. Singh had to demonstrate that each team member abides by quality standards and performed within established guidelines, and that there was an improvement in the client’s sales performance.
It used to be that a corporation or enterprise could dictate software and technology solutions and expect users and team members to fall in line. Whether the solution was user-friendly or supportive of an end-user’s role, the employee had no say in adopting and embracing the software and using it for everyday business analysis.
Today, users play a very important role in informing the direction technology will take within an organization. Their lives as consumers teach them to expect performance, mobility, ease-of-use and interaction, and they expect no less from a business application. When it comes to Business Intelligence Reporting, the scenario is the same. If an organization wishes to cascade strategy and hold employees accountable for results, they must provide sophisticated tools that are easy to use and can provide early warning systems so that users can identify trends, patterns and issues and stay ahead of the competition.