I have friends in the business and technology community who think that offshore outsourcing is like playing Russian Roulette. What I tell them is that, if they are careful about partner selection, they will get what they need. One of the most critical issues for offshore outsourcing services is delivery models. If your your partner has flexible service delivery models, you will be happier with the services. What you DON’T want is a vendor who is only available during the business hours in their time zone.What if your vendor is in India and you are in the U.S. or the U.K.? Are you willing to waste precious days waiting for an answer to a voicemail or an email? Are you willing to work at arm’s length, or do you want to talk directly to your vendor, on the phone or in person? Does your service provider offer flexible delivery models to meet long-term and short-term needs for projects and/or ongoing support?
