Key Performance Indicators and Performance Management are Crucial to Business Agility!
When a business takes on the task of going from an opinion-based, guessing game environment to a metrics-based, fact-based environment, it must decide WHAT to measure. Metrics are fine, but deciding what is important to measure is crucial. You can measure the wrong things and end up knowing nothing about what is happening in your enterprise, and which tasks and activities are contributing to your bottom line, as opposed to the tasks that are non-productive and business processes that should be modified.
