When you take the long view it is easy to see how the cost of RWD is more than offset by customer satisfaction and user adoption.
Article Source: http://ow.ly/Bdevi
When you take the long view it is easy to see how the cost of RWD is more than offset by customer satisfaction and user adoption.
Article Source: http://ow.ly/Bdevi
The coffee urn was nearly empty and the team was still knee-deep in problems. Mr. Singh was trying to export data from his CRM solution and other systems into an excel spreadsheet to create a report that would offer analytical insight into the performance of his team and its members. Mr. Singh was the leader of the largest team working on an all-important business process outsourcing (BPO) project, and he was in desperate need of concise, clear information. The reports he needed would, in all likelihood, determine the success of the project (and whether he got the promotion he wanted) and dictate whether his team, and the organization for whom they worked, would be granted another project by the same, lucrative, client.
Mr. Singh’s team had performed admirably on their first BPO outing for this client but in order to seal the deal and get the repeat business, they had to illustrate that the team met the project deadlines and worked within the budget. The team had to produce a report that illustrated that the project outcomes were delivered within the quality standards guaranteed by the Service Level Agreement (SLA). In addition, Mr. Singh had to demonstrate that each team member abides by quality standards and performed within established guidelines, and that there was an improvement in the client’s sales performance.
It used to be that a corporation or enterprise could dictate software and technology solutions and expect users and team members to fall in line. Whether the solution was user-friendly or supportive of an end-user’s role, the employee had no say in adopting and embracing the software and using it for everyday business analysis.
Today, users play a very important role in informing the direction technology will take within an organization. Their lives as consumers teach them to expect performance, mobility, ease-of-use and interaction, and they expect no less from a business application. When it comes to Business Intelligence Reporting, the scenario is the same. If an organization wishes to cascade strategy and hold employees accountable for results, they must provide sophisticated tools that are easy to use and can provide early warning systems so that users can identify trends, patterns and issues and stay ahead of the competition.
Bigcommerce is gaining ground in the eCommerce market and our developers and customers are finding new and exciting ways to leverage the framework to meet their needs.
Article Source: http://ow.ly/AYkHs